Terms of use

Rep is a record of deals between people, made by the people themselves: both sign each deal with their phones, rate each other, and can report a problem. It helps you decide who to deal with. It isn’t a marketplace, a payment service or an escrow, and it isn’t a guarantee about any person or item.

• You must be 18 or older.
• One person, one passport, in your own name. No sharing, selling or extra accounts.
• The service is run by Grant Little Studio, LaSalle, Ontario, for a pilot in the Windsor area. It may change, pause or end during the pilot.

• Only claim what’s true, and attach proof when you can.
• Rate the deal honestly. No insults, no personal information, and no trading or buying ratings.
• Report problems with evidence, and give the other person a fair chance to fix it.
• Never pay, or ask for payment, to add, remove or change a rating or a report.
• Follow the community guidelines. They’re part of these terms.

A signed deal is a record of what you both agreed. The deal itself, the item, the payment and any promise are between the two of you. We’re not a party to it, and we don’t inspect items, hold money or collect debts. If something goes wrong, report it here, and use the courts, the police or a consumer office as you would for any deal.

• Ratings are hidden until both people have rated, or 14 days pass, and can’t be changed once sent. You get one public reply to a rating about you.
• A report goes to the other person first, who has 7 days to reply or offer a fix. Either of you can then send it to a reviewer.
• A reviewer reads both sides and decides what’s more likely than not, with a short public reason. Either person can appeal once, within 14 days, with new evidence.
• Decisions are about the evidence on the report. They aren’t legal findings, and they don’t replace a court.
• The trust color follows public rules applied the same way to everyone. We don’t change it by hand, and we don’t sell changes to it.

We can suspend a Rep for fake accounts or deals, proven fraud, fake or edited evidence, false reports, threats, harassment, extortion, buying or selling ratings, or posting someone’s personal information. A suspended Rep shows as red. Serious cases may be reported to the police.

What you add (claims, photos, recordings, ratings, replies) stays yours. You give us permission to store it and show it to the people these terms allow, so the service can work. You’re responsible for having the right to share it.

We run the service with care, but we provide it as it is. We don’t promise that a person is honest, that an item is as described, or that the service is always available. To the extent the law allows, we aren’t liable for losses from a deal with another person, or for anything beyond what you paid us, which during the pilot is nothing. Nothing here limits rights that Ontario or Canadian consumer law gives you and that can’t be waived.

How we handle your information is in the privacy policy. If these terms change in a way that matters, we’ll say so on this page and by email, and you can delete your Rep if you don’t agree. These terms are governed by the laws of Ontario and Canada.